Privacy Policy
Last updated: [insert date]
Gallore Child & Family Services ("Gallore", "we", "us", "our") is committed to protecting your privacy and to handling your personal data lawfully, fairly and transparently. This policy explains what personal data we collect, how and why we use it, who we share it with, and your rights under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Who we are
Gallore Child & Family Services is the data controller for the personal data described in this policy.
Address: Unit 4, Daingean Hall, N4 Axis Centre, Longford, Ireland.
Email: admin@gallore.ie · Phone: +353 86 176 6709.
2. The personal data we collect
Depending on how you engage with us, we may collect:
- Contact details (such as your name, email address, phone number and postal address) that you provide via our website, online forms or by email.
- Information provided in the course of a referral, instruction, assessment or enquiry.
- In the course of our professional work, information about children and families relevant to an assessment or court report — which may include special category data (see section 3).
- Website usage data collected through cookies (see our Cookies Policy).
3. Special category and children's data
Because of the nature of our work, we may process special category personal data — such as data concerning health, and personal data relating to children — in order to carry out independent social work assessments and prepare reports for the courts. We process such data only where a lawful basis applies; for example, where processing is necessary for the establishment, exercise or defence of legal claims, for reasons of substantial public interest, or with appropriate consent. We apply additional safeguards to protect this data.
4. How we use your data, and our lawful basis
We use personal data to respond to enquiries and referrals; to carry out independent social work assessments and prepare court reports; to provide our services and meet our professional and legal obligations; and to administer and improve our website. Our lawful bases for processing may include: a task carried out in the public interest or in the exercise of official authority; compliance with a legal obligation; the performance of a contract; our legitimate interests; and, where appropriate, consent.
5. Who we share your data with
We do not sell your personal data. We may share it:
- Within our organisation — our employees, consultants and, where necessary, vetted agents, contractors and sub-contractors — to deliver our services.
- With courts, legal representatives and relevant statutory bodies (such as Tusla) where required for an assessment, report or legal proceedings.
- With service providers who process data on our behalf (for example, IT and website providers), under appropriate data-processing agreements.
- Where we are required to do so by law.
6. How long we keep your data
We retain personal data only for as long as necessary for the purposes for which it was collected, to meet our professional and legal obligations, and in line with our retention schedule. [EDIT: insert your specific retention periods — e.g. assessment and court records retained for X years in line with professional guidance.]
7. How we protect your data
We apply appropriate technical and organisational measures to keep personal data secure and to protect it against unauthorised access, loss, alteration or disclosure.
8. Your rights
Under data-protection law you have the right to access your personal data; to have inaccurate data corrected; to request erasure; to restrict or object to processing; to data portability; and to withdraw consent where processing is based on consent. Some of these rights may be limited where we are required to retain data for legal or professional reasons. To exercise any right, contact us at admin@gallore.ie.
9. Cookies
Our website uses cookies to recognise visitors and understand how the site is used. For details, and how to manage them, see our Cookies Policy.
10. Third-party links
Our website may contain links to third-party websites. This policy applies only to our site; we are not responsible for the privacy practices or content of other websites.
11. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown above.
12. Contact and complaints
To ask about your personal data or this policy, contact us at admin@gallore.ie. If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission (dataprotection.ie).